Frequently Asked Questions

Shipping

When will my order ship?

We ship within 5 business days of receiving your order.

How do I track my order?

You should receive an email within 5 business days of your order with a tracking number.
If you don't see the email make sure to check the spam folder, sometimes our emails like to hide there.

Can I get it quicker?

Yes! We offer FedEx Standard Overnight Shipping to all our US customers which means your order will ship the next. Please note that in addition to shipping times, we also need at least 1 business day to prepare the cookies.

Need it way quicker? Please reach out to us at team@boldcrumbs.com and we'll be glad to help! :)

Orders

How do I order the Custom Fortune Cookies?

*SIGH*
We wrote this and labeled it Order Instructions in the product details, but since you guys keep asking, here it is:
After you place your order, simply email us at team@boldcrumbs.com with your Order Number and your desired custom messages. We'll handle the rest from there.

Please note you're limited to 5 custom messages per order of 50 fortune cookies.
Place your custom fortune cookies order here

Personalized Fortune Cookies for Business

We often do custom fortune cookies for corporate events like trade shows, company launches, company parties and a whole bunch of other business events.

For business orders we offer further customization options (i.e. adding logos on cookies, different flavors, etc.)

For more information on our comprehensive business packages, please email us at team@boldcrumbs.com with details on what you need and we'll be glad to help your business stand out with these fun, exciting and delicious cookies!

Can I return or exchange my order?

All sales are final and are not eligible for returns or exchanges.

What can't I put in my messages?

Let us start first by saying that we despise censorship to our core as it directly contradicts the very values that this company was founded upon.

However, some of you idiots don't know how to behave so we have to write this: We reserve the right to reject an order if we deem the messages are ill-intended and might compromise someone's safety.

Dude, just like...don't be a complete [insert expletive] and you'll be fine. Okay? Okay.

Other

Where are you guys from?

We're based out of Austin, TX!
Yee-haw or whatever Texas sounds like.

Are you guys hiring?

This company is actually ran by 7 hamsters inside a wheel.
Don't worry, they get plenty of breaks.
Sometimes even more than the human employees.

Sorry, we keep getting distracted...
We are not currently hiring.

However, as soon as we are we'll let you know.We'd love for you to join our team!
Unless you're one of those people who puts their disgusting bare feet on top of the seat in front of them when they're at the movies.

Be sure to sign up for our newsletter at the bottom of this website.
That's where we'll be sending all company wide communications.